Mohit R


When you're building a Micro SaaS product, feedback feels like oxygen. You talk to users, friends, even your mom and if they say your idea is “awesome,” it feels like you’re on the right track.

But here’s the brutal truth: people lie to protect your feelings, especially when you're talking about your idea. That’s why most of us end up chasing false signals, building features nobody wants, and launching to crickets.

Rob Fitzpatrick's book The Mom Test tackles this problem head-on. It teaches how to talk to customers in a way that gets real, actionable insights even from your mom, who loves you too much to be honest.

Here’s what Micro SaaS founders need to know.

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#### Why "The Mom Test" Exists

As a founder, you're emotionally attached to your idea. You want validation. But most customer conversations go like this:

> **You:** "I'm building a tool to summarize YouTube videos with AI... cool, right?"\
> **Them:** "Yeah! That sounds super useful!"\
> **Reality:** They're just being polite. They'll never use it.

Rob Fitzpatrick calls this "bad data" - compliments, opinions, and hypotheticals that lead you off a cliff. *The Mom Test* shows how to avoid that and dig for real problems instead.

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#### The Rule of Thumb: Talk About Their Life, Not Your Idea

The core principle of *The Mom Test* is simple:

> **Good questions are about the customer's life, not your idea.**

Instead of pitching and asking for opinions, ask about their experiences. Here's the contrast:

🚫 **Bad:**

-   "Do you think this is a good idea?"

-   "Would you pay for this?"

-   "I'm building X - do you like it?"

✅ **Good:**

-   "Tell me about the last time you watched a long tutorial on YouTube. What did you do with it afterward?"

-   "Have you ever struggled to extract key points from a video?"

-   "What tools do you currently use to take notes or remember content?"

These kinds of questions reveal real problems, workarounds, pain points, and decision-making behavior.

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#### Spotting Real Signals vs. Fluff

Fitzpatrick teaches how to recognize real data:

Look for:

Past behavior (“Last week I spent 3 hours organizing my notes…”)

Workarounds (“I use Google Docs + timestamps manually…”)

Repeated pain points (“It’s always hard to find what matters in long videos…”)

Avoid:

Opinions (“That’s a cool idea!”)

Hypotheticals (“I might use that…”)

Future intentions (“I’d definitely pay for this!” ← They won’t.)

Your job is to become an investigator, not a salesperson. You’re not trying to convince them you’re right—you’re trying to uncover what’s true.

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#### The 3 Simple Rules of The Mom Test

Here's the book's core in checklist form:

1.  **Talk about their life instead of your idea.**\
    Focus on their workflow, habits, frustrations.

2.  **Ask about specifics in the past instead of generalizations or opinions.**\
    "When did this happen last?" beats "Would you ever...?"

3.  **Talk less and listen more.**\
    The more you talk, the more you bias the conversation. Silence is your friend.

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#### Why Indie Hackers Struggle with This

As indie hackers and solo founders, we love building. But the temptation to build-first-and-validate-later kills momentum. Talking to users *feels* scary, but it's the shortest path to traction.

We often talk to friends or fellow makers, and they're too nice. Even early users give you "nice" feedback. The Mom Test helps you filter signal from noise before you've spent 3 months coding something no one truly wants.

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#### A Better Customer Discovery Process

Here's a lightweight customer discovery approach inspired by *The Mom Test*:

1.  **Start with a problem space, not a product.**\
    E.g., "People struggle to learn from long-form video content."

2.  **Reach out to people in that space.**\
    Find folks on Reddit, IndieHackers, Quora, Discord, LinkedIn.

3.  **Ask for a quick 10-min chat to understand how they currently solve that problem.**\
    No pitch. Just learn.

4.  **Use Mom-Test-approved questions.**\
    Ask about *their behavior*, *pain points*, and *workarounds*.

5.  **Write down patterns, not quotes.**\
    If 5 out of 7 people mention "I rewind videos to take notes," you've got a gold nugget.

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#### TL;DR: Talk Less, Learn More

If you're a Micro SaaS founder, *The Mom Test* is one of the most ROI-positive books you can read. It's not about pitching better - it's about learning faster.

Your idea doesn't need validation. It needs proof of pain.

So next time you're tempted to say, "Would you use my tool?" - bite your tongue. Ask about *their life*, not *your dream*.

Because even your mom can't lie about what she actually does.

Why your customers keep lying to you and How to ask the right questions

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The Mom Test for Micro SaaS Founders